FAQ

Insurance & Payment

Q. What insurance do you accept? 
A: We accept most insurance and Medicaid plans.

Q. What forms of payment do you accept? 
A: Cash, credit card (Visa, American Express, Master Card and Discover), debit card, personal checks (with proper identification) and Health Savings Accounts (HSA) cards.

Q. Can I make payments online? 
A: No now, but this service will be available soon.

Q. Will services provided be covered by my insurance? 
A: Most services are covered, but we do recommend you contact your insurance company to verify your plan benefits. Below are a few suggested questions to ask:

Q. I have Medicaid and want to apply for Medicaid for my newborn. What do I do? 
A: Call us  at 954-671-1839 and we will be glad to assist you with that process.

 

Locations, Services & Appointments

Q. What are your hours? 
A:  Regular Hours: Our offices are open for well and sick care from 8 a.m. to 5 p.m. Monday through Friday and from 8 a.m. to Noon on Saturday.

Q. What languages do your providers and staff speak? 
A: In addition to English, our staff speak Spanish.

Q. Do you accept walk-ins? 
A: Walk-ins are welcome, however, should be prepared to wait as patients with appointments take precedence. We encourage everyone to make an appointment. We have quick online access to scheduling sick and well appointments on our site.

Q. What if my child only needs to come in for a shot/vaccine? 
A: You can schedule a “shot only” appointment by calling the office.

Q. How far in advance can I make my appointment? 
A: You can schedule well visits up to one year ahead of time.

Q. How long can I expect to wait? 
A: We strive to get you in and out of your appointments as quickly as possible. If it’s a particular busy day with a lot of sick visits or emergencies, you may wait longer. If you are not committed to any particular provider, you can request an appointment with our ‘First Available’.Please note that the best time to schedule your visit is first thing in the morning or first thing after lunch.

 

Sick Care

Q. Do you offer same day sick visits for your patients? 
A: Yes. All sick children will be seen on the same day.

Q. What do I do if my child is sick at night or on the weekend? 
A: If your child is experiencing a life-threatening emergency, dial 9-1-1. If your child is sick, call your primary office. If it’s after regular business hours, you will be directed to the nearest Pediatric Associates after hours location, where you can bring in your child to be examined by one of our providers. Please note that you may incur additional fees for an after hours visit.

Q. Who takes sick calls at night? 
A: Phone coverage is provided 24 hours a day, seven days a week. If your call is medical related, you will get a return call from an after hours pediatric nurse, who will answer your questions. One of our providers will be reached if it is medically necessary.

Q. What do I need to tell the medical assistant when calling for advice about a sick child?

  • Your child’s age
  • What you are concerned about
  • How long it has been going on and has it been getting worse
  • What you have done about your child’s illness
  • Your child’s temperature
  • Your child’s state of alertness
  • Your child’s intake of fluids
  • Have your contact phone numbers ready so you can be called back if necessary

Q. Do you have separate well and sick waiting areas? 
A: Yes.

Q. Will you visit my child if he/she is in the hospital? 
A: If your child is sick in the hospital, he/she will be visited by one of our affiliated hospitalists who will keep your pediatrician informed on his/her condition. A post-hospital visit with your pediatrician will likely be scheduled after your child is discharged.

 

Well Visits

Q. How often do I need to bring my child in for a check up? 
A: Unless your child is sick, children over age 3 are generally seen once a year for their annual check up. The easiest way to remember this is to schedule his/her visit around their birthday.

  • During your children’s first year of life, well visits are scheduled 3 days after birth, at 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months and at 12 months.
  • During your child’s second year, well visits are scheduled for 15 months, 18 months and 24 months.
  • During your child’s third year, well visits are scheduled at 30 months and 36 months.

Q. Will I always see the same doctor? 
A: In the interest of continuity of care, we encourage you to schedule your well visits with your primary provider. If your child is sick, we cannot guarantee your provider will be available or on the schedule that day.

 

Requests for Forms, Records, Refills, Referrals

Q. How do I get a referral for a specialist? 
A: Contact your office and let them know what type of referral you need. When your referral is completed, you will be contacted by our office. This should be completed within 7 days.

Q. How do I get a prescription refill? 
A: Contact your office and let them know what medication you need refilled and the phone number for your pharmacy.

Q. How do I request a copy of my child’s records for any reason? Is there a fee? 
A: Please go to our Forms & Policies section. Download the Medical Record Release form, fill it out and fax it to the office. Office fax numbers are listed under each office’s information. Nominal fees will apply for copies.

Q. How do I request a copy of a HRS/School Form (for school, daycare, camp, etc.) for my child? 
A: Please contact our office with your request. Your form will be completed within 48 hours.